Social protection is key

The health crisis, an ageing population, legislation reform and more are all highlighting the importance of social protection and contracts seeking to safeguard the future. In the face of increasing uncertainty paired with the pressing need to streamline resources, debates are being dominated by health, well-being and successful ageing considerations, inviting the sector to reinvent itself in line with societal, technological and regulatory change.

In this environment of unpredictability, companies are also being driven to consider social protection from a different perspective and make it a greater focus of their HR policies, out of obligation but also increasingly as a way of setting themselves apart and attracting workers.

Femme à la retraite prend un selfie

Study solutions offering prevention rather than cure

For more than ten years, COHDA has been aiding the sector with its strategic and operational challenges by providing expertise in quantitative studies, whether to improve system access and performance, optimise resources deployed or services rendered, target and reinforce preventative action, or understand changing behaviour and usage in order to respond to these changes.

Study types:

B2C, B2B, hot, cold customer satisfaction study

Customer attrition study

Mystery shoppers

Quality monitoring

Complaint handling quality assessment

Mirror survey with customer relations staff

Behaviour and usage study

Study of perception and expectations of a (new) service

Pre and post test for communication campaign

Reputation and image study

Public policy evaluation

“We’ve been entrusting all our surveys to COHDA for 3 years. Their expertise and advice have enabled us to accurately measure our customers’ satisfaction and thus improve our offer year after year. What’s more, their professionalism transmits an excellent image to our customers interviewed.”

— Philippe Chedru, CEO of OXYMETAL

“The COHDA team combine attentiveness and proactiveness, two essential qualities for a service provider responding to a public market.”


“COHDA stands for professionalism, attentiveness to the client and high-quality work. Each time we’ve called on them, they’ve met our requirements with efficiency and quality. I can recommend them wholeheartedly.”

— Patrick DUFOUR, Member of the Executive Board of CEAPC

“Optimal collaboration despite the distance, professionalism, proactiveness and attentiveness.”

— Lucile WEILL-BARILLET, Research Officer at ADEUS

“In 6 years of collaboration, I’m highly satisfied with COHDA’s dedicated and professional guidance. The project manager is very attentive, proactive and follows up on the file as required. We’ve built up a true relationship of trust.”

— Isabelle BAUDELET, Marketing Action Officer at UEM

“The COHDA Institute adapted perfectly to the exceptional situation of the first lockdown, in particular by implementing the necessary tools to ensure service quality.”

— CB, Statistical Studies Officer for the REGION GRAND EST regional authority

“A very serious company which demonstrates a high level of availability for its clients. COHDA has managed to meet our requirements perfectly and to adapt whenever necessary. I’d recommend COHDA without any hesitation.”

— LM , Housing Research Officer at ADIL DES BOUCHES DU RHÔNE

“A huge thanks for your involvement and proactiveness to all the team, which I have the pleasure of working with each time we call on you for a survey! Your programmer is a magician and when listening in, we were impressed by the interviewers’ professionalism in adapting to our environment.”

— Sylvie DANILO DURAN, Head of Marketing & Communication Studies at INNOVAL

We meet your needs

Solutions d'études comprendre et suivre votre marché

Understand and monitor your market

solution d'études evaluer les politiques publiques

Assess public policies

optimiser votre offre Solutions d'études

Optimise your offer

ajuster vos actions de communication

Adjust your communication actions

explorer et optimiser l’expérience client

Explore and optimise the customer experience

Offre cohda decrypter les comportements et usages

Decode habits and behaviour

Solutions d'études écouter vos salariés

Listen to your employees

Solution d'etudes ecouter les citoyens

Listen to citizens

Etudes BtoB BtoC recruter un panel

Hire a panel

qualifier et analyser vos bases de données

Qualify and analyse your databases

Our track record in the health/protection/retirement sector

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