Energy - COHDA

Our activities

Transformation of the sector is accelerating in the context of a global energy crisis…

Key players in the energy sector are facing major changes, walking a tightrope between commercial pressures and the urgent need to rethink their business models:

Expansion of competition and an increase in the number of offerings and players on the market
A shortage of available energy resources
The need for greener production and consumption given the climate emergency
Digitalisation, which offers new opportunities provided it is fully mastered

All of these challenges are also guiding public policy to preserve the health of citizens and the environment, ensure social and territorial cohesion, combat energy insecurity and the risk of shortages, encourage consumers to invest in energy efficiency, strengthen the skills of future professions, and more.

As is the need to monitor and evaluate it

In this context, the emergence of new players, behaviours , increasingly innovative tools, professions, and constraints make it more vital than ever to implement custom tools to inform decisions and to steer and refine activities in line with societal, regulatory, environmental, technological and even economic change.

For more than 10 years, COHDA has been aiding public, private and community stakeholders with this energy transition by implementing custom, barometric quantitative studies on subjects as wide-ranging as developing new services, exploring new forms of behaviour, optimising the customer experience, the effectiveness of information campaigns, transforming organisations and jobs, and more.

Our experts are on hand to design a scheme tailored to your requirements, in authentic, agile and simple form.

We can help you

Study types

B2C, B2B, hot, cold customer satisfaction study

Client attrition study

Mystery shoppers

Quality monitoring

Complaint handling quality assessment

Mirror survey with customer relations staff

Behaviour and usage study

Perception and expectations study regarding a (new) service

Pre and post test for communications

Reputation and image study

Opinion survey

Public policy evaluation

A project? Request a quote

“We’ve been entrusting all our surveys to COHDA for 3 years. Their expertise and advice have enabled us to accurately measure our customers’ satisfaction and thus improve our offer year after year. What’s more, their professionalism transmits an excellent image to our customers interviewed.”

— Philippe Chedru, CEO of OXYMETAL

“The COHDA team combine attentiveness and proactiveness, two essential qualities for a service provider responding to a public market.”

— Jérémie OBISPO, Deputy Director of OFFICE PUBLIC DE LA LANGUE OCCITANE

“COHDA stands for professionalism, attentiveness to the client and high-quality work. Each time we’ve called on them, they’ve met our requirements with efficiency and quality. I can recommend them wholeheartedly.”

— Patrick DUFOUR, Member of the Executive Board of CEAPC

“Optimal collaboration despite the distance, professionalism, proactiveness and attentiveness.”

— Lucile WEILL-BARILLET, Research Officer at ADEUS

“In 6 years of collaboration, I’m highly satisfied with COHDA’s dedicated and professional guidance. The project manager is very attentive, proactive and follows up on the file as required. We’ve built up a true relationship of trust.”

— Isabelle BAUDELET, Marketing Action Officer at UEM

“The COHDA Institute adapted perfectly to the exceptional situation of the first lockdown, in particular by implementing the necessary tools to ensure service quality.”

— CB, Statistical Studies Officer for the REGION GRAND EST regional authority

“A very serious company which demonstrates a high level of availability for its clients. COHDA has managed to meet our requirements perfectly and to adapt whenever necessary. I’d recommend COHDA without any hesitation.”

— LM , Housing Research Officer at ADIL DES BOUCHES DU RHÔNE

“A huge thanks for your involvement and proactiveness to all the team, which I have the pleasure of working with each time we call on you for a survey! Your programmer is a magician and when listening in, we were impressed by the interviewers’ professionalism in adapting to our environment.”

— Sylvie DANILO DURAN, Head of Marketing & Communication Studies at INNOVAL