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The digital transformation is gaining speed…
The digital transformation we are currently experiencing is having a huge impact on our daily lives and how we obtain information, educate ourselves, consume goods and produce items. The digital boom goes far beyond simple teamwork, and is turning every area of society upside down. Our ability to take full advantage of this change will depend on how well we can adapt and disrupt.
Furthermore, the health crisis has highlighted the pressing need to provide regions, companies and populations with digital solutions for remote working, consistency of education, remote medical consultations, online purchases (short channels), access to rights and information, social links and more.
As is the need to monitor and evaluate it
In this setting, the emergence of new practices, new players and increasingly innovative tools makes it hugely important to measure both deep-rooted trends and even the faintest of signals. This means quantifying equipment, appropriation and usage levels, as well as possessing tools to aid decision-making and evaluate actions.
An expert diagnosis to steer and act
For more than ten years, COHDA has been developing significant expertise in studies in the field of digital transformation in all its forms, working on behalf of numerous (institutional, associative and private) players and covering subjects as wide-ranging as equipment and usage, digital inclusion and mediation, developing new digital services, training, the customer experience and more.
We offer a precise diagnostic of your digital transformation methods, the ecosystem where this operates, its benefits, and also any issues that may emerge, in order to steer and guide your actions and keep pace with changes to society and your markets.
Study types
Residents’ digital behaviour and usage study
Study of digital maturity and usage in companies
Digital sector study
Mystery shoppers for a new digital service
Study of perception and expectations of a new digital service
Evaluation of a new programme supporting companies’ digital transition in a particular region or sector
“We’ve been entrusting all our surveys to COHDA for 3 years. Their expertise and advice have enabled us to accurately measure our customers’ satisfaction and thus improve our offer year after year. What’s more, their professionalism transmits an excellent image to our customers interviewed.”
“The COHDA team combine attentiveness and proactiveness, two essential qualities for a service provider responding to a public market.”
“COHDA stands for professionalism, attentiveness to the client and high-quality work. Each time we’ve called on them, they’ve met our requirements with efficiency and quality. I can recommend them wholeheartedly.”
“Optimal collaboration despite the distance, professionalism, proactiveness and attentiveness.”
“In 6 years of collaboration, I’m highly satisfied with COHDA’s dedicated and professional guidance. The project manager is very attentive, proactive and follows up on the file as required. We’ve built up a true relationship of trust.”
“The COHDA Institute adapted perfectly to the exceptional situation of the first lockdown, in particular by implementing the necessary tools to ensure service quality.”
“A very serious company which demonstrates a high level of availability for its clients. COHDA has managed to meet our requirements perfectly and to adapt whenever necessary. I’d recommend COHDA without any hesitation.”
“A huge thanks for your involvement and proactiveness to all the team, which I have the pleasure of working with each time we call on you for a survey! Your programmer is a magician and when listening in, we were impressed by the interviewers’ professionalism in adapting to our environment.”
Understand and monitor your market
Assess public policies
Optimise your offer
Adjust your communication actions
Explore and optimise the customer experience
Decode habits and behaviour
Listen to your employees
Listen to citizens
Hire a panel
Qualify and analyse your databases
Our track record in the digital sector
A project, a message? Interested in working with us?
